RETIREMENT AND LONG-TERM CARE TERMS AND CONDITIONS

Revised November 2026

Thank you for the opportunity to entertain your residents. I value the relationship and look forward to continued positive relations with you down the road. Because I operate in good faith and do not require a booking deposit to secure dates, there are certain terms and conditions you need to be aware of when booking me.

1. Booked dates

The dates you book with me are held exclusively for your event. I will not book other work for the same date and time.

2. Cancellation

You may cancel a booked date by written notice; email is fine.

The cancellation fee is in lieu of a deposit and reflects my lost booking opportunity. It is a genuine and generous estimate of my loss, not a penalty. Because retirement homes book their calendars up to a year ahead and I take no deposit, I book my own dates the same way, and a late cancellation usually cannot be replaced.

• Cancellation 120 or more days before the performance date: 50% of the performance fee.
• Cancellation 60 to 119 days before the performance date: 75% of the performance fee.
• Cancellation less than 60 days before the performance date: the full performance fee.

The notice periods above may be adjusted for future bookings. The notice periods in effect when you book apply to that booking.

3. Emergencies

If a performance cannot go ahead because of an emergency outside your control, such as a facility closure, a public health order or a health crisis, no cancellation fee applies, and we will agree on a new date in good faith. An emergency does not include staffing, budget, scheduling or programming changes; cancellations for those reasons are charged under section 2.

4. Rescheduling

You may move a booked date to a new date within 3 months of the original date at no charge. Any other change of date is treated as a cancellation, and the fee above applies based on how much notice you gave.

5. Payment

Full payment is due within thirty days of invoice. If payment is not received within thirty days, a late payment penalty of one point five percent per month, or eighteen percent annually, will be applied to the outstanding balance.

6. Concerns

If you have concerns about my performance, such as noise levels, please reach out to me in good faith so we can resolve the issue together. Do not simply cancel booked dates.

7. Acceptance

These terms apply to every booking. You accept them, in full, when you accept my calendar invitation for the booking, confirm the booking in writing (email is fine), or allow the performance to go ahead. The current terms are always available at tristanalexanderlive.com/terms.

These terms, together with the booking details (date, time and fee) in my calendar invitation or booking confirmation, are the entire agreement between us for that booking.

PERFORMANCE NOTES

• For residents with sensitive hearing, please have them sit further away from the speakers or amplification system, such as in the middle or back rows rather than directly in front.
• I set the volume at an optimal level for everyone's enjoyment. It's difficult to adjust during a performance. If a resident has a concern, please address me during a break between songs, not while I'm performing.